Please join us for this NCDA Expert Panel Series, presented by CARFAX Canada with support from CADA 360.

Your service department can be your most effective used car sales team. Over half of car buyers who service at a dealership will buy their next vehicle there and over two-thirds will recommend it to their family and friends. The challenge is getting customers to service their vehicle at your store. 

Join Drew Harden, Manager of Customer Experience Research & Insights at CARFAX Canada, to learn how you can tweak your process slightly to increase service retention and, in turn, increase repeat business at your store.

• Drew Harden - Manager, Customer Experience Research & Insights
• Charles Fordjour, Senior Sales & Client Engagement Manager